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Why do users get notified of new mail even though they don't have any?
The database compaction process on the server will cause the new mail flag to be set incorrectly. Turn this off and the false new mail signals should stop.
If the new mail notification indicator stays on, the NewMailSeqNum=X variable in the Notes.ini file also may have gotten out of sync with the server. Shut down Notes, erase the "X" part of the variable and then restart Notes.